Online Auction Support
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What are the hours for viewing vehicles on site?
Inventory is available online 24/7 through americasaa.com Office Hours: Monday-Friday from 9:00AM til 5:00PM (EST) Friday Summer Hours: 9:00AM - 12:00PM
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How can I manage my purchases?
Download the AVC Dealer App from your IOS App Store or Google Play Store. This is a free app to provide you with a Digital Assistant that allows you to connect with support, or submit your auction ...
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What is the arbitration policy and time frame for buying in person or online?
We abide by NAAA Policies, and you are able to view by clicking here.
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What are the hours that a vehicle can be picked up?
Monday 9:00 AM - 4:30 PMTuesday 9:00 AM - 4:30 PMWednesday 9:00 AM - 6:00 PMThursday 9:00 AM - 4:30 PMFriday 9:00 AM - 4:30 PM *Please Note: When sending a driver, they will need to come into the ...
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How do I bid?
To bid... go to the yellow section located to the right of the video. When bidding is in progress, you will see new offers appear. Click on the offer to accept. Be sure to listen to the auctioneer ...
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How do I set up an alert to know when my vehicle is running?
Prior to Sale Day Set up alerts by adding vehicles to your watch list by going to vehicle run list, clicking on the vehicle, and selecting ‘Add to Watch List’ from the Vehicle Details page. On...
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The website has changed... where is everything?
Yes, the website has changed, but don't worry... you can still access everything you could before. Simply, click on the 'Simulcast Login' button from the top of the screen, and you will be taken to...
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Where can I see my purchases?
To view your activity... Go to the dark blue pane located to the left of the simulcast video screen. At the top of the pane you'll see 3 horizontal lines followed by an icon that looks like a chart...
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Tour of Simulcast
Video Training Recommended: Click on the square box in the bottom right for a full-screen view. Visual Outline View Printable Instructions: Instructions for Repping OnlineInstructions...
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Why does there seem to be a delay?
To ensure the quality of the broadcast, the simulcast event is monitored by the online support team. If you are experiencing a delay, it could be due to local network issues. It may also be due to ...